FAQ & Help - Everything about our world maps

The TRAVEL® design line shows a very high level of detail with many locations. The PURE® line, on the other hand, is much more reduced and minimalist, showing about only a third of locations.

Die optimale Größe unserer Weltkarte ist die 140 cm und 160 cm Version. Hier sind alle Abstände sehr ausgewogen und alle Texte perfekt lesbar.

Die kleinsten Weltkarten 80 x 50 cm und 100 x 70 cm weisen ca. 5% weniger Details auf, was sich insbesondere in den Ballungszentrum in Europa bemerkbar macht. Technisch ist es nicht anders lösbar, denn die Texte müssen ja lesbar bleiben.

Erst ab der Breite 120 cm sind die Detailgrade identisch. Ab dieser Größe liegen die Unterschiede nur in den Typografiegrößen und in den Abständen der einzelnen Orte und Elemente.

The Push Pin Canvas is made of a 360 gsm cotton/polyester blended fabric. This finely structured linen fabric enables high color brilliance and a razor-sharp print image. The feel is reminiscent of a classic gallery canvas.

The canvas is stretched on an optional 2 cm or 4 cm thick wedge frame made of solid wood. The canvas is wrapped around the stretcher frame and attached to the back of the frame. This provides a beautiful appearance, because the frame is completely covered by the canvas and therefore not visible.

The thickness of the canvas as well as the tight tension allows the pins to hold perfectly, so we deliberately avoid using a cork or foam backing. The pins are easy to insert, do not tilt and do not slip out.

Sustainability is also important to us: printing is done with GREENGUARD GOLD certified water-based inks. And the stretcher frame is made from sustainable spruce wood from Bavaria - FSC certified.

The 360 g/sqm canvas material we use is so thick and robust that pins can be easily inserted into the canvas and hold perfectly. Furthermore it is the special tightening technique we use to stretch the canvas onto the stretcher. The pins are easy to insert, do not wobble and do not fall out!

It's very simple: Our pin board doesn't need any cork! Both the canvas material and taut tension allow pins to easily get stuck without cork. This is our promise!

Our world map poster is made of 210 g/sqm premium latex paper with a matt finish - for a classy look and brilliant colours. It is also tear-resistant and waterproof. We chose this paper because no light is reflected in the map and the poster is as durable as possible.

Super sharp. Crisp. Razor sharp! The poster is printed with a resolution of 300 dpi, while the canvas is even produced with 2,400 dpi. However, you have to note: Since the linen material on the pin board is a finely structured material, the printed image cannot be as crisp as with a paper poster. Logical, right?

Please note: The canvases (cotton blended fabric) are printed on the basis of pin-sharp data with a resolution of 2,400 dpi. Since the printed material naturally has an uneven surface, there may be slight optical blurring in the tolerance range depending on the viewing angle of the screen. This fact does not constitute a defect and does not justify a complaint.

Of course we also think about sustainability: The printing is done with GREENGUARD GOLD certified water-based inks. And the stretcher frame is made of sustainable spruce wood from Bavaria - FSC certified.

The wallpapering is done with commercially available wallpaper paste.

The surface should be dry, clean, smooth and absorbent.

Our non-woven photomurals can usually be easily removed when dry. The wall will not be damaged.

Walls and ceilings are never completely straight. Therefore, the wallpaper must always be slightly longer and wider than the clear wall dimension. The protruding remains are simply cut off after assembly.

The wallpaper will be custom-printed according to your order as an individual custom-made product. That's why you can't reorder any panels later, but have to reorder the entire wallpaper in a new order.

For the personalization of our maps you have four different layouts / logos to choose from. You can specify the name (line 1), and also determine the subline (line 2), unless you want to leave “World Travel Maps” as it is.
This is how it works: Before ordering, simply select the desired personalization from the menu (the product images explain the variants very well), enter the name in text field no. 1 and the subline in text field no. 2 a. Then put it in the shopping cart - and that's all.

By the way: When personalizing, you can also select or deselect the quote (only applies to world maps).

The text length per line should not exceed approx. 25 characters!

Apostrophe yes or no? Orthographically, there are two possibilities:

The correct spelling is without an apostrophe, i.e. "Tom & Emma's World Travel Map."

However, it is just as correct to put an apostrophe to make the names more prominent. That is why we have chosen the spelling "Tom & Emma's World Travel Map".

If you don't put an apostrophe in your default: We add the apostrophe after the names ("Tom & Emma's").

But if you insist, we will of course omit the apostrophe!

If you would like a quote other than the Bourdain quote printed, please send us a request with your text by email and we'll see what we can do for you.

We would be happy to print a company logo on the map. For this individual implementation, we only charge a small surcharge for data transfer, preparation of the print data and coordination, depending on the type and effort. Please send us a request by email and we will get back to you as soon as possible.

The color combinations of our map material have been carefully selected and proofed in a lengthy process (coordinated in several proof samples). A color change requires the colors to be checked again, which results in a very time-consuming and costly process.

In principle, a color change is possible. We would be happy to make you an offer. Please send us a request by email and we will get back to you as soon as possible.

- Payment by Visa, Mastermap, American Express
- Payment by PayPal
- Payment by Apple Pay, Google Pay
- Payment in Money Order
- Payment by Klarna Money Order
– Payment by Klarna Invoice (please note the information about fees incurred for extended purchases on account)

No, we do not offer customer accounts. You can easily order from us as a guest.

Of course, you will receive an order confirmation immediately after placing your order. You will also receive a shipping confirmation as soon as the world map goes on its journey.

You can change your order at any time - up to the point at which we send an email with the delivery date (at the latest 12 hours after receipt of the order). From this point on, no change or cancellation of the order is possible.

If you want to change the delivery address, you can let us know up to 3 working days after placing your order using the contact form.

You can cancel your order - up to the point at which we send an email with the delivery date (at the latest 12 hours after receipt of the order). From this point on, the order cannot be canceled.

All maps are not in stock, as they are made to order just for you. This results in a delivery time of 6 to 8 working days (Germany) and 7 to 8 working days for all European countries.

We usually always have accessories such as pins or magnetic pins in stock and will ship them within 1 to 2 working days.

In Germany, all items are shipped free of charge. Shipping costs only apply to delivery addresses outside of Germany. You can find the exact shipping costs in our Shipping conditions.

Since the map is produced individually for you, you can expect delivery within 6 to 8 working days.

The shipping time given is a guideline. In individual cases there may be delays over which we have no influence.

We ship our products with the shipping companies DHL and Go! Express.

Products with a pack size of up to 120 cm in length and 60 cm in width (corresponds only to canvases in the format 80 x 60 cm) are shipped with DHL, products with a larger pack size (corresponds to canvases from 100 cm in width) are shipped we with Go! Express.

Delivery by Go! Express is always on weekdays between 08:00 a.m. and 01:00 p.m. If an afternoon delivery is desired, additional costs of 10.00 Euro will be incurred.

DHL usually leaves a message so that you can pick up the goods as usual at the nearest post office.

The situation is somewhat different with the delivery of maps with a side length of 100 cm or more : Due to the packaging size, we send these with the freight forwarder Go! Express. Each delivery therefore means a special tour.

If the first delivery attempt is unsuccessful, we need to point out that in rare cases Go! Express can charge for the second delivery attempt. Depending on the packaging size, this will incur costs of up to €45.00. These costs must be paid by the buyer before the second delivery.

Yes! As soon as we start production, we will send you an approximate delivery date. If this notified delivery date does not fit into your planning, we will be happy to arrange a desired delivery date before shipping the goods. Please send us a message by email or call us as soon as the approximate delivery date is announced.

No, the formats of our world maps are not suitable for packing stations.

We produce our world map with great passion and it is important to us to offer you high quality. You are still not happy with it? No problem: You have 14 days after receipt of the map to send it back to us.

Please understand that modified / personalized world maps are custom-made products that are completely tailored to your needs. We cannot resell them, so unfortunately these products cannot be returned (according to § 312 g Para. 2 No. 1 BGB).

All maps with personalizations are custom made, completely customized to your needs. We can no longer resell you. Therefore, these products are unfortunately excluded from return ( according to § 312 g Abs. 2 Nr. 1 BGB).

You can return your ordered items to us within 14 days of receiving the shipment.

The items must be unused and in perfect condition (no visible holes from pins).

The original packaging must be returned undamaged.

Your refund will be processed within 2-3 business days after we receive the return. Refunds will be made via the original payment method. Refunds to another payment method are not possible.

Please note that it may take a little time - depending on the selected payment method - until the receipt of payment is apparent to you.

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Was the delivery person careless and the box and map are damaged? Then please send us 2-3 proof photos. If the complaint is justified, we will provide a replacement as soon as possible.

Please understand that we can only intervene to regulate complaints if the damage report is received within 3 days of acceptance of the shipment is submitted.

Mistakes happen to all of us! If the print is blurred and we didn't notice this before shipping, please send us 2-3 photos of evidence. If the complaint is justified, arrange for a replacement immediately.

Please understand that we can only intervene to regulate complaints if the damage report is submitted within 3 days after acceptance of the shipment.

Please note: The canvases (cotton blended fabric) are printed based on razor-sharp data with a resolution of 2,400 dpi. Since the printed material naturally has an uneven surface, there may be slight optical blurring in the tolerance range depending on the viewing angle of the screen. This fact does not constitute a defect and does not justify a complaint.

Every tree is unique and wood is a timeless natural product that is dimensionally influenced by basic physical laws such as temperature and humidity. However, this natural and rustic character, which gives wood its special charm, also imposes certain limitations on the nature of the products, which must be consciously accepted. Despite the most careful selection of materials and the most modern production methods, the characteristics shown that can be observed again and again in practice must be accepted with wood. These features are properties of the wood material that cannot be influenced, they cannot be complained about.

In concrete terms, this means: The canvas can stretch over time due to fluctuating temperatures and humidity and lead to warping of the wooden frame. Such cases are expressly no reason for a complaint.

#1 Wedges
• Place the stretcher frame on the picture surface
• Carefully drive the supplied wooden wedges deeper into the two corners that are not warped (not immediately up to the stop!)

#2 Straightening
• place the stretcher frame with one side on the floor in front of you
• the picture surface is facing away from you
• fix the lower stretcher frame with your foot
• bend the stretcher frame by pressing the diagonal corners together
• if necessary turn the stretcher frame to the next side and repeat the process until the frame is completely straight

#3 Moisten
• place the stretcher frame on the picture surface
• moisten the wooden frame evenly with water (spray lightly, do not soak)
• weigh down all corners and sides similarly (e.g. with books)
• let the frame dry completely in a horizontal position