FAQ & Help
Products
We are so convinced of our product that we deliberately do without a cork or foam backing!
On the one hand, this is due to the thick and robust gallery canvas, and on the other hand to the special stretching technique with which we stretch the canvas on the stretcher frame. The pins are easy to insert, won't wobble or fall out!
Bei der "Pinn-Leinwand LITE" verzichten wir auf eine Rückwand aus Leichtschaum oder Kork. Die Leinwand ist so dick, dass Pins direkt in der Leinwand halten. Beim Einführen eines Pins wackelt dieser zunächst etwas, bleibt danach aber dort stecken, wo er stecken soll.
Bei der "Pinn-Leinwand PLUS" setzen wir zusätzlich eine 10 mm dicke Leichtschaumplatte (vergleichbar mit Kork) von KAPA® in den Keilrahmen ein. Das gewährleistet maximale Stabilität beim Pinnen! Die vier Ecken der Platte sind abgeschrägt, sodass du komfortablen Zugriff auf die kleinen Spannkeile behälst und so den Keilrahmen bei Bedarf nachspannen kannst. Außerdem befinden sich an der Oberseite der Platte zwei kleine Aussparungen, damit du den Keilrahmen an zwei Stahlnägeln aufhängen kannst.
super sharp. crispy. Razor sharp! All products are printed with a resolution of 2,400 dpi .
Please note: The canvases (cotton blended fabric) are printed on the basis of pin-sharp data with a resolution of 2,400 dpi. Since the printed material naturally has an uneven surface , there may be slight optical blurring in the tolerance range depending on the viewing angle of the screen. This fact does not represent a defect and does not justify a complaint.
Wir verzichten nicht nur im Design auf alles Unnötige: Die Pinn-Leinwand lässt sich ohne Probleme direkt mit dem Keilrahmen auf zwei Stahlnägel aufhängen. Bei der Pinn-Leinwand PLUS haben wir dafür extra zwei Aussparungen bei der Leichtschaumplatte vorgesehen.
Sustainability is also important to us: Printing is done with water-based GREENGUARD GOLD-certified inks. And the stretcher frame is made of sustainable spruce wood from Bavaria - FSC certified.
Unsere Magnetposter sind die einfachste und kostengünstigste Lösung, um Reiseziele mit Magnete zu markieren. Die Magnethaftung beim Magnetposter ist allerdings deutlich geringer als bei unserem Magnetboard: Es haften nur kleine, leichte Magnete!
Unser Magnetboard ist dagegen eine sehr hochwertige und vor allem robuste Lösung: Wir kleben eine hochauflösend bedruckte Ferrofolie auf eine Aluminium-Verbundplatte. Diese Ferrofolie hat eine so starke Magnethaftung, dass Küchenmagnete oder Reisemagnete an ihr haften bleiben. Als Aufhängelösung bieten wir wahlweise Alumiunium-Bleche an – oder, wenn es richtig chic werden soll, eine Galerie-Aufhängung an. Diese verleiht dem Magnetboard eine schwebende Optik und lässt das Magnetboard noch hochwertiger aussehen als es ohnehin schon ist.
Bitte beachte: Magnete benötigen einen Mindestabstand zueinander, damit sie sich aufgrund ihrer Polarität nicht anziehen oder abstoßen. Je größer ein Magnet, umso größer muss der Abstand zwischen den Magneten sein. Wir empfehlen die kleinen Magnet-Pins aus unserem Zubehör – sie erlauben eine relativ hohe Dichte an Ortsmarkierungen (ca. 18 mm Abstand zueinander).
Wallpapers: How are wet-adhesive photo wallpapers installed?
The substrate should be dry, clean, smooth and absorbent.
Our non-woven photo wallpapers can usually be easily removed when dry. The wall will not be damaged.
Walls and ceilings are never completely straight. Therefore, the wallpaper must always be slightly longer and wider than the clear wall dimension. The protruding remains are simply cut off after assembly.
The wallpaper is custom-printed according to your order as an individual custom-made product. That's why you can't reorder any lengths later, but have to reorder the entire wallpaper in a new order.
Personalizations
You can choose from a variety of motifs or logos to personalize our cards. You can not only specify the name (line 1), but also determine the sub-line (line 2). With some themes you can even define text for a legend .
This is how it works: Before ordering, simply select the desired personalization from the menu (the product images explain the variants very well), enter the name in text field no. 1 and the subline in text field no. 2. Then add it to the shopping cart - and that's all.
When personalizing, you can also select or deselect a quote and freely define it (only applies to world maps).
The text length per line should not exceed approx. 25 characters!
Apostrophe yes or no? There are two orthographic options:
The correct spelling is without an apostrophe, i.e. "Tom & Emma's World Travel Map".
However, according to Duden, it is also correct to use an apostrophe to emphasize the name more. That's why we chose the spelling "Tom & Emma's World Travel Map".
If you don't use an apostrophe in your specification: We'll add the apostrophe after the name ("Tom & Emma's").
However, if you insist, we will of course omit the apostrophe!
Wir übernehmen deine Textvorgaben bei Personalisierungen 1:1. Nur bei besonders auffälligen Fehlern oder komplexeren Personalisierungen schicken wir vor Produktionsbeginn einen Korrekturabzug per Email oder SMS.
Yes, you can replace the Bourdain quote with another quote of your choice. To replace the quote, please choose one of the personalization options. And enter the desired text in the text field provided.
If your specifications are not very specific: Before the start of production, we will send you a proof by email. So nothing can go wrong!
We would be happy to print a company logo on the card. For this individual implementation, we only charge a small surcharge for data transfer, preparation of the print data and coordination, depending on the type and effort. Please send us an inquiry via email and we will get back to you as soon as possible.
The color combinations of our card material have been carefully selected and proofed in a lengthy process (coordinated in several proof samples). A color change requires a new check of the colors, which would result in a very time-consuming and costly process.
In principle, a color change is possible. We would be happy to make you an offer. Please send us an inquiry via email and we will get back to you as soon as possible.
Order & Payment
- Payment by Visa, Mastercard, American Express
- Payment via PayPal
- Payment by Apple Pay, Google Pay
- Payment via Amazon Pay
- Payment in advance
- Payment via Klarna instant transfer
- Payment by Klarna invoice (please note the information about fees incurred for extended purchases on account )
No, you can also order from us as a guest.
Yes. Within up to 24 hours after your order has been placed, we will start preparing for production. At this moment we will send you an order update with an announced delivery date. As long as you have not received this order update, you can change or cancel your order. Once the delivery date has been communicated, it is unfortunately no longer possible to change or cancel the order.
Exception: If you want to change the delivery address , you can let us know up to 3 working days after placing your order using the contact form.
Yes, you can cancel your order - up to the point at which we send an email with the delivery date (within 24 hours of receipt of the order). From this point in time, it is no longer possible to cancel the order.
Shipping
All cards are not in stock, but are made to order just for you. Therefore we have a delivery time of 6 to 8 working days (Germany).
We usually always have accessories such as pins or magnetic pins in stock and ship them within 1 to 2 working days.
In Germany, all items are shipped free of charge. Shipping costs only apply to delivery addresses outside of Germany. The exact shipping costs can be found in our shipping conditions .
Deliveries to non-EU countries are unfortunately very expensive due to the high packing dimensions. We therefore recommend that the delivery be made to a German address. Companies like MeinEinkauf.ch and similar offer attractive options for transporting goods from Germany to Switzerland.
Since the card is produced individually for you, you can expect delivery within 6 to 8 working days.
On request and for a surcharge of EUR 15.00 we offer express production. Then your card will reach you within 3 to 4 working days.
The specified shipping time is a guideline. In individual cases there may be delays over which we have no influence.
Products with a pack size of up to 120 cm long and 60 cm wide (corresponds only to canvases in the format 80 x 60 cm) are shipped with DHL.
Products with a larger pack size (corresponds to canvases from 100 cm wide) are shipped with GoExpress.
Delivery by Go! Express is always on weekdays between 08:00 and 13:00.
If an afternoon delivery is desired, there will be an additional cost of 10.00 euros.
DHL usually leaves a message so that you can pick up the goods at the nearest post office as usual.
Deliveries of cards with a side length of 100 cm or more are a little different: due to the pack size, we send them with the GoExpress shipping company. Every delivery therefore means a special journey.
If the first delivery attempt is unsuccessful, we would like to point out that in rare individual cases, GoExpress may charge you for the second delivery attempt. Depending on the pack size, this will incur costs of up to €45.00. These costs must be paid by the buyer before the second delivery.
If the notified delivery date does not fit into your planning, we will be happy to arrange a desired delivery date before sending the goods. Please send us a message by email or give us a call immediately after the approximate delivery date has been announced.
Yes. As soon as we start production, we will send you an approximate delivery date. If this announced delivery date does not fit into your planning, we will be happy to arrange a desired delivery date before sending the goods. Please send us a message by email or give us a call immediately after the approximate delivery date has been announced .
No. The formats of our world maps are not suitable for packing stations.
If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, not to the provider, but to the customs or tax authorities responsible there. Customers are advised to check details with customs/tax authorities prior to ordering.
Return & Complaint
Yes! We produce our products with great passion and it is important to us to offer you high quality. You are still not happy with the goods? No problem: Non-personalized items have 14 days after receipt of the goods to send them back to us.
Please note that the customer bears the costs of the return.
All items with personalization are custom-made products that are completely tailored to your needs. We can no longer resell you. Therefore, these products are unfortunately excluded from return (according to § 312 g Para. 2 No. 1 BGB).
You can return your ordered, non-personalized items to us within 14 days of receipt of the shipment.
Items must be unused and in perfect condition (no visible pin holes).
The original packaging must be returned undamaged .
Your refund will be processed within 2-3 business days after we receive the returned item. The refund will be made via the original payment method. Refunds to another means of payment are not possible.
Please note that, depending on the payment method you have chosen, it may take a little while for you to see that your payment has been received.
Our forwarding agency works very conscientiously. Nevertheless, damage to the goods during transport can never be completely ruled out. If the goods arrive damaged, please send us 2-3 photos of the goods and the packaging.
If the complaint is justified, we will provide a replacement as soon as possible.
Please understand that we can only intervene to regulate complaints if the damage report is submitted within 3 days of acceptance of the shipment .
Our quality management ensures that the goods are sent in perfect condition. Nevertheless, mistakes can happen to us. If the print is blurred and we didn't notice this before shipping, please send us 2-3 photos as proof. If the complaint is justified, arrange for a replacement immediately.
Please understand that we can only intervene to regulate complaints if the damage report is submitted within 3 days of acceptance of the shipment .
Please note: The canvases (cotton blended fabric) are printed on the basis of pin-sharp data with a resolution of 2,400 dpi. Since the printed material naturally has an uneven surface, there may be slight optical blurring in the tolerance range depending on the viewing angle of the screen. This fact does not represent a defect and does not justify a complaint.
Every tree is unique and wood is a timeless natural product that is dimensionally influenced by basic physical laws such as temperature and humidity. However, this natural and rustic character, which gives wood its special charm, also imposes certain limitations on the quality of the products, which must be consciously accepted. Despite the most careful selection of materials and the most modern production methods, the characteristics shown that can be observed again and again in practice must be accepted with wood. These features are properties of the wood material that cannot be influenced and cannot be complained about.
In concrete terms, this means that the canvas can stretch over time due to fluctuating temperatures and humidity and lead to warping of the wooden frame. Such cases are expressly no grounds for complaint.
#1 Wedge
• Place the stretcher frame on the picture surface
• Carefully drive the supplied wooden wedges deeper into the two corners that are not warped (not immediately as far as they will go!)
#2 Straighten
• place the stretcher frame with one side on the floor in front of you
• the screen faces away from you
• fix the lower stretcher bar with your foot
• Bend the stretcher frame by pressing the diagonal corners together
• If necessary, turn the stretcher frame to the next side and repeat the process until the frame is completely straight
#3 Moisturize
• place the stretcher frame on the picture surface
• moisten the wooden frame evenly with water (spray lightly, do not soak)
• weight all corners and sides equally (e.g. with books)
• let the frame dry completely in a horizontal position